Mirroring to Build Trust in Digital Assistants
authors Katherine Metcalf, Barry-John Theobald, Garrett Weinberg, Robert Lee, Ing-Marie Jonsson, Russ Webb, Nicholas Apostoloff
We describe experiments towards building a conversational digital assistant that considers the preferred conversational style of the user. In particular, these experiments are designed to measure whether users prefer and trust an assistant whose conversational style matches their own. To this end we conducted a user study where subjects interacted with a digital assistant that responded in a way that either matched their conversational style, or did not. Using self-reported personality attributes and subjects' feedback on the interactions, we built models that can reliably predict a user's preferred conversational style.
Apple attended Interspeech 2019, the world's largest conference on the science and technology of spoken language processing. The conference took place in Graz, Austria from September 15th to 19th. See accepted papers below.
Apple continues to build cutting-edge technology in the space of machine hearing, speech recognition, natural language processing, machine translation, text-to-speech, and artificial intelligence, improving the lives of millions of customers every day.